Terms & Conditions

Welcome to SPACE (operated by Space Global Trading LLC, hereinafter referred to as "SPACE", "we", "us" or "our"). SPACE is a UAE-based retailer and distributor of premium technology accessories, serving customers across the Gulf and wider Middle East region.

These Terms & Conditions ("Terms") govern your use of the SPACE website, mobile applications, and any related services (collectively, the "Platform"), as well as any purchase of goods or services from us. By accessing the Platform or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, you should not use the Platform or place an order.

For the purposes of these Terms:

• "Customer" means any person or entity that accesses the Platform or purchases a Product from us.
• "B2C" means a retail transaction between SPACE and an individual consumer.
• "B2B" means a wholesale or distribution transaction between SPACE and a business entity.
• "D2F" (Direct-to-Factory) means a B2B ordering workflow in which the customer submits an order that is forwarded to the factory for quotation, with pricing and payment confirmed manually after stock availability is verified.
• "Product" means any item offered for sale on the Platform.
• "Order" means the customer's request to purchase a Product.
• "Working Day" means any day other than a Saturday, Sunday, or public holiday in the United Arab Emirates.

Age & Capacity

You must be at least 18 years of age and legally capable of entering into a binding contract in your jurisdiction to use the Platform or place an order.

Account Registration

You may browse and purchase from the Platform as a guest or by creating a SPACE account. If you register for an account, you agree to:

• Provide accurate, current, and complete information during registration.
• Keep your account credentials confidential and not share them with any third party.
• Notify us immediately of any unauthorised use of your account.
• Be responsible for all activity that occurs under your account.

SPACE reserves the right to suspend or terminate any account that we believe has been used in breach of these Terms or applicable law.

All Products displayed on the Platform are subject to availability. SPACE reserves the right to modify, discontinue, or restrict the sale of any Product at any time without prior notice.

Order Acceptance

Placing an Order constitutes an offer to purchase, which SPACE may accept or decline at its sole discretion. An Order is only considered accepted when we send you a confirmation email or notification. SPACE may refuse or cancel an Order if:

• The Product is out of stock or unavailable;
• There is an error in the Product description or price;
• We suspect fraudulent or unauthorised activity;
• You have failed to meet the eligibility criteria set out in these Terms.

Product Information

We take reasonable care to ensure that Product descriptions, images, and specifications are accurate. However, minor variations in colour, packaging, or included accessories may occur and shall not constitute grounds for a claim.

All prices displayed on the Platform are in UAE Dirhams (AED) unless otherwise stated, and are inclusive of the applicable 5% Value Added Tax (VAT).

Accepted Payment Methods

• Credit and debit cards (Visa, Mastercard, American Express);
• Apple Pay;
• Google Pay;
• For B2B customers: Credit Payment (subject to approved credit limit) and Wire Transfer.

Currency & Pricing Changes

SPACE reserves the right to change the price of any Product at any time. Once an Order has been accepted, the price agreed at that time shall apply to that Order.

SPACE delivers within the United Arab Emirates and to selected international destinations. Delivery fees, timeframes, and available couriers vary depending on the shipping address and Order value.

Delivery Timeframes

• Within UAE: 1–3 Working Days from the date of Order confirmation.
• International: 5–10 Working Days from the date of Order confirmation, subject to destination and customs clearance.
• B2B / Wholesale Orders: Delivery timeframes are agreed on a per-Order basis.

Shipping Fees — UAE Customers

• Orders of AED 150 or above: Free standard delivery within the UAE.
• Orders below AED 150: A flat shipping fee of AED 15.75 applies.
• The shipping fee, once paid, is non-refundable in the event that the Customer cancels the Order after it has been placed.

Shipping Fees — International Customers

Shipping fees for international Orders are calculated based on the weight, dimensions, and destination of the Product. The exact delivery fee applicable to each Order will be displayed to the Customer at checkout prior to payment.

International Customers are responsible for any import duties, taxes, or customs fees levied by the destination country. These charges are not included in the Product price or shipping fee and must be paid by the Customer directly to the relevant authority upon delivery.

All delivery timeframes are estimates. SPACE shall not be liable for delays caused by circumstances outside of our reasonable control, including but not limited to courier delays, customs clearance, adverse weather, or acts of government.

Risk & Ownership

Risk in the Product shall pass to the Customer upon delivery. Ownership remains with SPACE until full payment has been received.

SPACE offers a 15-day return window from the date of delivery for eligible Products purchased by B2C Customers. Requests for return made after this 15-day period will not be accepted, and the Customer will not qualify for a return or refund.

Conditions for Return

• The Product must be in an unused condition, with the original packaging intact and unopened. Products where the packaging has been removed or the seal has been broken will not be accepted;
• All accessories, manuals, and free gifts included with the original Order must be returned together with the Product;
• A valid proof of purchase must be provided;
• The Product must not fall within an excluded category (see below).

Return Shipping Costs

The cost of returning the Product to SPACE shall be borne solely by the Customer. SPACE will not reimburse or otherwise pay for return shipping charges, except where the return relates to a manufacturing defect covered under the Warranty (see Section 08).

Non-Returnable Items

The following items are not eligible for return under any circumstances:

• Products that have been opened, used, or where the manufacturer's seal has been broken;
• Products returned in a used or damaged condition;
• Screen protectors and lens protectors of all kinds, protective cases of any kind, and adhesive-based accessories once removed from their original packaging;
• Crypto wallets and other hardware security devices once the packaging has been opened or the manufacturer's tamper-evident seal has been broken, for security and integrity reasons;
• Custom, personalised, or made-to-order items;
• Products purchased under a "Final Sale" or clearance promotion.

Refund Processing

Approved refunds will be processed to the original payment method within 7–14 Working Days of the returned Product being received and inspected. Original delivery charges paid at checkout are non-refundable, and no shipping refund will be issued in the event of an Order cancellation after placement.

All Products sold on the Platform, with the exception of screen protectors and lens protectors of all kinds, protective cases of any kind, and crypto wallets, are covered by a one (1) year limited manufacturer warranty commencing from the date of delivery.

Warranty Coverage

If a covered Product develops a manufacturing defect during the one-year warranty period, the Customer may return the Product to SPACE in accordance with the procedure below. Subject to inspection and validation of the claim:

• SPACE will provide a replacement of the same Product; or
• In the event that the Product is out of stock, discontinued, or classified as an end-of-life item, SPACE will issue a full refund of the Product's purchase value.

What the Warranty Does Not Cover

The Warranty covers manufacturing defects only. It does not cover any of the following, without limitation:

• Physical damage of any kind, including drops, impact, scratches, dents, or crushing;
• Liquid damage, including damage caused by water, sweat, or exposure to other liquids;
• Damage resulting from misuse, negligence, accidents, or unauthorised modification or repair;
• Damage caused by deliberate or intentional acts;
• Damage arising from exposure to extreme temperatures, foreign objects, or improper use;
• Normal wear and tear;
• Screen protectors and lens protectors of all kinds, protective cases of any kind, and crypto wallets, which are not covered under the SPACE standard warranty (crypto wallets are subject to the original manufacturer's own warranty terms, where applicable);
• Products for which valid proof of purchase cannot be provided.

International Warranty Claims

For Customers outside the UAE, the following additional terms apply to warranty claims:

• Where a manufacturing defect is validated, SPACE will provide a replacement Product and will cover the associated shipping costs for the replacement.
• Where a replacement is not available, SPACE reserves the right to issue a full refund of the Product value together with the original shipping cost, subject to SPACE's terms.
• At SPACE's discretion, and subject to availability, the Customer may be offered a replacement through an authorised local distributor in the Customer's region at no cost, provided the claim falls within the manufacturer's warranty terms.

Making a Warranty Claim

To initiate a warranty claim, please contact our support team at inquiry@space.ae with your Order reference number, a description of the defect, and supporting photographs or a short video where possible. SPACE will review the claim and respond within a reasonable timeframe with next steps.

SPACE offers dedicated B2B ordering channels for approved business customers, including standard wholesale and Direct-to-Factory (D2F) workflows.

B2B Wholesale

Wholesale pricing, credit terms, and minimum order quantities are agreed separately with each business customer. Payment terms may include Credit Payment (Net 30 or as agreed) subject to a pre-approved credit limit.

D2F Orders

D2F Orders are subject to a separate written agreement between SPACE and the customer, which shall prevail over these Terms in the event of any conflict.

All content on the Platform, including but not limited to text, graphics, logos, images, product photography, and software, is the property of SPACE or its licensors and is protected by copyright, trademark, and other intellectual property laws of the United Arab Emirates and internationally.

You may not reproduce, distribute, modify, publicly display, or create derivative works of any content from the Platform without the prior written consent of SPACE.

Brand names, trademarks, and product marks displayed on the Platform (including but not limited to MOMAX, AmazingThing, and Tangem) are the property of their respective owners and are used with permission for the purposes of resale and distribution.

You agree not to use the Platform for any purpose that is unlawful or prohibited by these Terms. In particular, you agree not to:

• Impersonate any person or misrepresent your affiliation with any entity;
• Submit false, misleading, or fraudulent information;
• Attempt to gain unauthorised access to any part of the Platform, other user accounts, or any connected systems;
• Interfere with or disrupt the operation of the Platform, including introducing viruses or malicious code;
• Use any automated means (bots, scrapers, or similar) to access or extract data from the Platform without our prior written consent;
• Use the Platform to engage in any activity that violates applicable UAE law or the laws of your jurisdiction.

To the maximum extent permitted by law, SPACE shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform or any Product purchased from us, including but not limited to loss of profits, loss of data, or business interruption.

SPACE's total liability to you for any claim arising out of these Terms or your use of the Platform shall not exceed the total amount you have paid to SPACE in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable law.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai.

You agree that the courts of Dubai shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

SPACE reserves the right to amend these Terms at any time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after any such changes constitutes acceptance of the amended Terms.

For material changes, we may notify you by email or through a prominent notice on the Platform.

If you have any questions about these Terms, need to raise a warranty claim, or wish to contact our team for any other reason, please reach out through any of the channels below.